Return Policy

We want you to be happy with your purchase and are committed to helping you succeed. Please review our return policy below.

General Return Policy

  • Returns are accepted within 7 days of purchase with a valid receipt.
  • Returns made after 24 hours are eligible for store credit only.
  • Store credit does not expire and may be used toward any future purchase.

Refund Method

  • Approved returns within 24 hours will be refunded to the original form of payment.
  • Returns after 24 hours will be issued store credit only, even if within the 7‑day return period.

No Receipt

  • Returns without a receipt may be refused or issued store credit at the item’s current selling price, at management’s discretion.

Power Tools

  • Power tools are eligible for return within 7 days of purchase.
  • Power tools must be unused and returned in their original packaging, including all accessories, manuals, and components.
  • Opened, used, damaged, or incomplete power tools are not eligible for return.
  • Power tools returned after 24 hours are eligible for store credit only.

Live Plants, Flowers & Floral Arrangements

  • Live plants, flowers, and floral arrangements are covered by a 24‑hour guarantee only.
  • Issues must be reported within 24 hours of purchase or delivery.
  • After 24 hours, all sales are final on live plants, flowers, and floral arrangements.

Trees and shrubs must be planted and cared for according to the growing, planting, and care guidance provided at the time of purchase. Failure to follow recommended instructions voids any guarantee.

Protect Your Investment

Plants are living things and require proper care and time to establish for best success.

If you notice signs of stress or decline, please contact us first and do NOT dig them up. Many issues can be diagnosed and corrected when addressed early.

📧 Email clear photos to: Flowers@SchaeferGreenhouses.com
Our team will help diagnose the issue and recommend next steps.

Plant Warranty Limitations

We cannot warranty plants against conditions beyond our control after they leave our care, including but not limited to:

  • Animal damage
  • Extreme weather (drought, heat, cold, excessive moisture, etc.)
  • Plants left in original containers without proper care
  • Improper planting, placement, watering, or maintenance

Non‑Returnable Items / Final Sale

The following items are non‑returnable and all sales are final:

  • Live plants, flowers, and floral arrangements after the 24‑hour guarantee period
  • Special orders
  • Custom orders
  • Clearance or discounted items marked “Final Sale”
  • Gift cards
  • Power tools that have been used or are not returned in original packaging